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Our Policy



  1. The information, materials, functions and contents provided in the pages of this website may be changed from time to time with or without notice at Panorama Langkawi Sdn Bhd (PLSB) absolute discretion. Your continued access or use of the website and/or the services provided herein subsequent to any such change will be deemed as your acceptance of those changes.

  1. All prices quoted are in Malaysian Ringgit.  Prices are subject to change without prior notice.
  1. You agreed to provide true, accurate, and complete details asked in our online registration form.
  1. The Payment that has been made does not mean that your transaction has been accepted. We will only send confirmation via email for purchases that have been verified as genuine purchases.
  1. Subsequently, the purchase confirmation email will be delivered to your email address as registered at our web site with conditions as below:-
    • Payment can be made online via online banking.
    • No refund/cancellation is allowed for any mistake made by yourself.
  1. PLSB  shall not be responsible or liable for any damages (whether direct, indirect, special or consequential), late or non-delivery of tender document, loss, embarrassment, goodwill expenses or loss of profit incurred or suffered by You in the following circumstances:
    • This website not being available;
    • The email address is incorrect
    • Refusal from you (should such situations occur, the purchase is considered delivered & no refunds will be made);
    • During non-banking day;
    • Any access, use or inability to access or use this website and/or any other website linked to this website;
    • Any failure, delays in transmission, interruption, errors, omission or breakdown of any equipment, system, server software or terminal of Panorama Langkawi or of the payment gateway;
    • Attack or interference by any computer virus, corruption, worms or by any person;
    • Improper use or unauthorised use of this website, Your username and password or any other of Your security codes;
    • The taking and compliance of any of Your requests or instructions via this website or any affiliates’ website;
    • Any inaccuracies, errors, defects of any content of this website or other websites linked to this website;
    • Any operation malfunction or defect of Your computer terminal, systems or software used in accessing this website;
    • The destruction or alteration of Your request, data or information transmitted by You to PLSB or its affiliates’ website;
    • Natural disaster, violence, warlike situations and/or reasons beyond our control.
  1. You shall not impersonate or attempt to impersonate another user or any other person by using the name, address, credit card information, e-mail address of login name and password of any other user or person for any reason whatsoever, without prior consent or forge a header or otherwise manipulate identifiers in order to disguise the origins of an e-mail.
  1. PLSB reserves the right to request additional information or documentation from time to time for verification purpose.
  1. PLSB reserves the right not to honour any online sales transaction if we have reason to believe that the transaction is fraudulent and if you have failed to provide accurate and complete information at the time of application.
  1. No cancellation will be accepted upon confirmation of purchase. Cancellation will only be permitted in the event of a duplicate transaction and each case will be reviewed separately before acceptance.


  1. Panorama Langkawi Sdn Bhd (PLSB) places utmost importance on the safety of your personal data. For the purpose of this Personal Data Protection Notice (“Notice”), the terms “Personal data” and “processing” shall have the meaning as ascribed to it under the Personal Data Protection Act 2010 (“Act”).

  1. This Notice explains how PLSB collects, utilises, process and protects the personal data provided by you as our contractors, vendors, suppliers, distributors or service providers. By continuing to use PLSB’s services or continue to provide services to PLSB, you hereby give consent to the processing of your personal data by PLSB.
  1. You agreed to provide true, accurate, and complete details asked in our online registration form.
  1. PLSB may collect any personal data from you directly or indirectly which includes but not limited to the following:
    • Name
    • Sijil Suruhanjaya Syarikat Malasysia (SSM)
    • Sijil Taraf Bumiputera (if any)
    • Address
    • Email Address
    • Company Name
    • Telephone number and facsimile
    • Payment information such as bank account number and credit/debit card information
    • Other personal data related to the services by PLSB, business transaction, surveys, questionnaires or communication with PLSB
  1. PLSB may collect your personal data directly or indirectly from various sources including but not limited to the following:
    • The process of purchasing cable car and other product tickets by customers;
    • At any events, conferences or site visit organised by PLSB;
    • From cookies through the use of our website.
  1. PLSB will take reasonable steps to protect the personal data it holds from loss, misuse, modification, unauthorised or accidental access or disclosure, alteration or destruction.
  1. You are responsible for ensuring that the information provided by you to PLSB is accurate, complete, not misleading and up to date.
  1. We will not sell, rent, transfer or disclose any of your personal data to any third party without your consent. However, we may disclose some of your personal data to the following third parties, for one or more of the above Purposes:
    • Our subsidiaries, related and/or associated companies;
    • Your immediate family members and/or emergency contact person as may be notified to us from time to time;
    • Successors in title to us;
    • Our Merchants for each item that you may reserve, purchase or subscribe on the Platform and your comments or feedback of such merchant, as if you reserved, purchased, subscribed and gave comments or feedback directly with the Merchant;
    • Our selected third parties (business/marketing partners, sponsors, advertisers) who (singly or jointly with us) offer new products or services, promotions or organize contests, events, activities or campaigns;
    • Any person under a duty of confidentiality to which has undertaken to keep your personal data confidential which we have engaged to discharge our obligations to you;
    • Any party in relation to legal proceedings or prospective legal proceedings;
    • Auditors, consultants, lawyers, accountants or other financial or professional advisers appointed in connection with our business on a strictly confidential basis, appointed by us to provide services to us; any party nominated or appointed by us either solely or jointly with other service providers, who provide services or conduct data processing on our behalf, or for data centralization and/or logistics purposes;
    • Data centres and/or servers located within or outside your country for data storage purposes;
    • Storage facility and records management service providers;
    • Government agencies, law enforcement agencies, courts, tribunals, regulatory/professional bodies, industry regulators, ministries, and/or statutory agencies or bodies, offices or municipality in any country, if required or authorized to do so, to satisfy any applicable law, regulation, order or judgment of a court or tribunal or queries from the relevant authorities;
    • Credit reference/reporting agencies for the purpose of credit checking on you;
    • Our business/marketing partners, third party product and/or service providers, suppliers, vendors, distributors, contractors or agents, on a need to know basis, that provide related products and/or services in connection with our business on our behalf or to assist us with the provision of the Platform and/or Service to you;
    • Insurance companies for the purpose of applying and obtaining insurance policy(ies), if necessary;
    • Financial institutions for the purpose of applying and obtaining credit facility(ies), if necessary;
    • Banks and financial institutions, merchants and credit/debit card companies in connection with your commercial transactions with us;
    • The general public when you become a winner in a contest, participate in our events or activities, submit your rating and/or review or other features of the Platform and/or Service that are viewable by the general public without compensation for advertising and publicity purposes;
    • Any third party (and its advisers/representatives) in connection with any proposed or actual reorganization, merger, sale, consolidation, acquisition, joint venture, assignment, transfer, funding exercise or asset/share sale relating to all or any portion of our business or in the unlikely event of insolvency, bankruptcy or receivership; and/or
    • Any other person reasonably requiring the same in order for us to operate and maintain our business or carry out the activities set out in the Purposes or as instructed/authorized by you.
  1. Personal data that are collected will be processed for the following purposes, including but not limited to:
    • To verify your identity;
    • For the delivery of PLSB services either present or future
    • To perform contractual obligations with you and for the continuity of those contractual obligations;
    • To communicate with you;
    • To manage your requests or respond to any queries, complaints, comments or feedback forwarded by you to PLSB;
    • For internal management related to the services provided to you;
    • For the purpose of maintaining records required for security, claims or other legal purposes;
    • For any purpose required or permitted by relevant laws, regulations, guidelines and/or regulatory authorities.
    • To conduct activities such as evaluating the effectiveness of marketing, survey/market research, reporting and data analysis to improve PLSB services;
    • For the purpose of crime investigation and prevention;
    • For the purpose of obtaining legal and/or financial advice, enforcing the rights of PLSB and/or for the purpose of initiating legal action pursuant to any agreement or document which you have entered into with PLSB;
    • or the purpose of operating PLSB premises in a safe manner and in accordance with health and safety requirements including but not limited to facilitating contact detection efforts with respect to COVID-19.
  1. You have the right to access and correct your personal data held by PLSB (except where compliance with your request to access and correct such personal data is not permitted under the Act or subject to certain exceptions).
  1. If you intend to access your personal data, or if you believe that the personal data is inaccurate, incomplete, misleading or out of date, you can make an application for personal data changes to PLSB via email Please submit proof of your identity, address and sufficient information to enable PLSB to identify you when submitting a request to access or correct your personal data
  1. PLSB reserves the right to charge you to cover the cost of accessing, reviewing and copying any materials requested.
  1. PLSB will retain your personal data for three (3) years or as long as you become our customer. If you are no longer our customer, we will permanently delete your personal data after retention period end.
  1. By providing your personal data, you have consented to such personal data to be used in accordance with this Notice. PLSB reserves the right to change this Notice from time to time. If we change this Notice, we will display the latest amendments. You can also send us an email or write to PLSB to obtain a copy of the Notice. By continuing to use the PLSB’s services or providing us with your services, this indicates that you agree to any such amendments.
  1. PLSB is committed to protect your personal data. If you have any inquiries or comments regarding the handling of personal data by PLSB, please contact us at or 04-9594225/1225.